The Freddy Self-service bot supports a wide variety of input options. You can make use of
- Alphanumeric input
- Articles
- Buttons
- Carousels
- Custom
- Date
- Dropdowns
- Feedback
- File & image
- Number
- Text fields
- Time
- Customer details (Email, language, name, phone number)
You can read more about the different input options here. You can also deploy the Freddy Self-service bot on other channels. Depending on the channel in which you are deploying the widget, the input options will also change. Here's a quick overview of the different input options available across the different channels where you can deploy the bot.
| Freddy Self-service widget | Freshchat widget | Facebook Messenger* | ||
|---|---|---|---|---|
| Buttons | Supported | Supported | Supported | Not supported |
| Dropdown | Supported | Not supported | Not supported | Not supported |
| Carousel | Supported | Not supported | Supported | Not supported |
| Text fields | Supported | Supported | Supported | Only text strings are supported |
| Date and time | Supported | Not supported | Not supported | Not supported |
| Articles | Supported | Not supported | Not supported | Not supported |
| Rating | Supported | Not supported | Not supported | Not supported |
| Images | Supported | Not supported | Not supported | Not supported |
*Facebook will place restrictions on using the Messenger API from December 16th, 2020, to comply with Europe’s privacy guidelines. These changes will also impact the way Facebook DMs are handled within Freddy AI. Learn more here.
Please write to freshbots-support@freshworks.com if you have any more questions, we'll be happy to help you.