The Freddy Self-service bot supports a wide variety of input options. You can make use of

  • Alphanumeric input
  • Articles
  • Buttons
  • Carousels
  • Custom
  • Date 
  • Dropdowns
  • Feedback
  • File & image
  • Number
  • Text fields
  • Time
  • Customer details (Email, language, name, phone number)


You can read more about the different input options here. You can also deploy the Freddy Self-service bot on other channels. Depending on the channel in which you are deploying the widget, the input options will also change. Here's a quick overview of the different input options available across the different channels where you can deploy the bot.



Freddy Self-service widgetFreshchat widgetFacebook Messenger*Whatsapp
ButtonsSupported
Supported
SupportedNot supported
DropdownSupported
Not supported
Not supportedNot supported
CarouselSupported
Not supported
SupportedNot supported
Text fields
Supported
Supported
SupportedOnly text strings are supported
Date and time
Supported
Not supportedNot supported
Not supported
Articles
Supported
Not supportedNot supportedNot supported
RatingSupported
Not supportedNot supportedNot supported
ImagesSupported
Not supportedNot supportedNot supported


*Facebook will place restrictions on using the Messenger API from December 16th, 2020, to comply with Europe’s privacy guidelines. These changes will also impact the way Facebook DMs are handled within Freddy AI. Learn more here.


Please write to freshbots-support@freshworks.com if you have any more questions, we'll be happy to help you.