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Analytics in Freddy Self-service

With Analytics, leverage your chatbots' data to craft experiences that wow customers. Take charge with curated reports for quick insights, custom reporting to build reports unique to your business, improved shareability for better collaboration.

Measuring KPIs
Once your bot has started interacting with customers, you will want to start measuring its success rate. Below are 4 simple insights that can be tracked qui...
Sun, 3 May, 2020 at 12:34 AM
Introduction to Analytics in Freddy Self-service
Analytics in Freddy Self-service lets you understand the efficiency and performance of your chatbot. You can analyze the number of messages exchanged in a b...
Tue, 1 Sep, 2020 at 1:16 PM
Messages In-depth
The Messages In-depth report gives you an overview of the number of messages exchanged between the chatbots, customers, and chat agents.  With this repo...
Mon, 17 Feb, 2020 at 4:51 PM
Conversations In-depth
Every conversation your bot has with your customers is recorded as a ticket in the bot builder. This includes all the conversations that were initiated by t...
Tue, 1 Sep, 2020 at 1:19 PM
API's - Overview & Performance
API’s are used to communicate with various systems to pull information in & out of bots. This report gives you an overview of the API performance. I...
Tue, 1 Sep, 2020 at 1:21 PM
Custom reports for Freddy Self-service
As Administrators, you are often restricted to viewing your reports based on the available metrics and ticket fields. Filters help you refine your reporting...
Tue, 1 Sep, 2020 at 1:04 PM
Exporting data
Analyzing the data is important to understand the behavior of the bot. With the data in hand, you can get insights into what parts of the stories work and w...
Tue, 1 Sep, 2020 at 1:13 PM
Exporting data to your AWS
If you’d like to export your bot data to AWS instead of receiving it via email, we can help you do so by pushing all your data to S3. Amazon S3 can be emplo...
Wed, 29 Apr, 2020 at 4:42 PM