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Analytics in Freddy Self-service

With Analytics, leverage your chatbots' data to craft experiences that wow customers. Take charge with curated reports for quick insights, custom reporting to build reports unique to your business, improved shareability for better collaboration.

Measuring KPIs of Freddy Self-service bots
Once your bot has started interacting with customers, you can start measuring the success rate. Below are four simple insights that can be tracked quickly a...
Tue, 2 Feb, 2021 at 4:30 PM
Introduction to Analytics in Freddy Self-service
Analytics in Freddy Self-service lets you understand the efficiency and performance of your chatbot. You can analyze the number of messages exchanged in a b...
Tue, 2 Feb, 2021 at 4:33 PM
The messages in-depth report from Freddy Self-service
The Messages In-depth report gives you an overview of the number of messages exchanged between your chatbots, customers, and chat agents.  With this rep...
Thu, 4 Feb, 2021 at 11:38 AM
Conversations In-depth
Every conversation your bot has with your customers is recorded as a ticket in the bot builder. This includes all the conversations that the customers initi...
Wed, 3 Feb, 2021 at 10:26 PM
API's - Overview & Performance
API’s are used to communicate with various systems to pull information in & out of bots. This report gives you an overview of the API performance. I...
Thu, 4 Feb, 2021 at 11:41 AM
Exporting data about your bot behavior
Analyzing how your bots perform is essential to understand the behavior of your bot. You can learn more about how your bots behave, get insights into what p...
Wed, 3 Feb, 2021 at 9:49 PM
Exporting data to your AWS
Usually, we send your bot reports as a CSV file to an email address of your choice. Learn more here. However, if you’d like to export your bot data to AWS ...
Wed, 3 Feb, 2021 at 9:52 PM
Custom reports for Freddy Self-service
As Administrators, you are often restricted to viewing your reports based on the available metrics and ticket fields. Filters help you refine your reporting...
Tue, 1 Sep, 2020 at 1:04 PM
Types of exports in Bots
Analyzing your bot performance is essential to understanding bot behavior. With Freddy Self-Service, you can get insights into your bot’s performance with r...
Mon, 3 Jan, 2022 at 3:37 PM