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Advanced configuration in Freddy Self-service

Using Functions in the bot builder
Setting up dialogs in your bot builder to send out preset responses to customers is pretty straightforward. However, depending on your business, you will wa...
Sun, 3 May, 2020 at 12:20 AM
Setting up parameters for contextual support
When a customer is visiting your website, portal, or app — they might want to reach out to get help. Setting up a bot in these places will thus help your cu...
Tue, 1 Sep, 2020 at 1:07 PM
Bot activities
Bot activities in the bot builder gives you a consolidation of errors, details of all these errors, and all information related to the bot’s conversation wi...
Mon, 25 Nov, 2019 at 6:56 PM
What are attributes in Freddy Self-service?
Attributes let you define custom ticket properties and customer properties. With the help of attributes, you will be able to store relevant information at a...
Mon, 31 Aug, 2020 at 7:39 PM
Using custom Javascript functions in Freddy Self-service bots
Freddy Self-service allows you to make use of Javascript (JS) functions when you want to perform a set of actions if these actions aren’t available by defau...
Wed, 13 Jan, 2021 at 1:18 PM