Advanced configuration in Freddy Self-service
Setting up dialogs in your bot builder to send out preset responses to customers is pretty straightforward. However, depending on your business, you will wa...
Sun, 3 May, 2020 at 12:20 AM
When a customer is visiting your website, portal, or app — they might want to reach out to get help. Setting up a bot in these places will thus help your cu...
Tue, 1 Sep, 2020 at 1:07 PM
Bot activities in the bot builder gives you a consolidation of errors, details of all these errors, and all information related to the bot’s conversation wi...
Mon, 25 Nov, 2019 at 6:56 PM
Attributes let you define custom ticket properties and customer properties. With the help of attributes, you will be able to store relevant information at a...
Mon, 31 Aug, 2020 at 7:39 PM
Freddy Self-service allows you to make use of Javascript (JS) functions when you want to perform a set of actions if these actions aren’t available by defau...
Wed, 13 Jan, 2021 at 1:18 PM