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Advanced configuration in Freddy Self-service

Using functions in the bot builder
Setting up dialogs in your bot builder to send out preset responses to customers is pretty straightforward. However, depending on your business, you will wa...
Tue, 9 Mar, 2021 at 4:15 PM
Setting up parameters for contextual support
When a customer is visiting your website, portal, or app — they might want to reach out to get help. Setting up a bot in these places will thus help your cu...
Tue, 26 Jan, 2021 at 3:01 PM
Bot activities
Bot activities in the bot builder gives you a consolidation of errors, details of all these errors, and all information related to the bot’s conversation wi...
Mon, 25 Nov, 2019 at 6:56 PM
How to set up custom properties (attributes) in Freddy Self-service?
You can set custom properties or attributes picked up from your customer and bot’s conversation. You can set these custom properties either for the customer...
Tue, 26 Jan, 2021 at 4:18 PM
Using custom Javascript functions in Freddy Self-service bots
Freddy Self-service allows you to use Javascript (JS) functions when you want to perform a set of actions if these actions aren’t available by default. Let&...
Tue, 26 Jan, 2021 at 4:43 PM
Making use of Named-Entity Recognition (NER) in the bot builder
Named-entity recognition (NER) is the ability of your bots to identify and retrieve customer information and properties from a conversation. In the bot buil...
Mon, 12 Jul, 2021 at 1:45 PM