Using conditions, you can interlink dialogs to based on a set of rules or logic to solve for your use-case in the bot builder. The Conditions tab under a dialog’s setting allows you to do this and more. You can set up multiple conditions for one dialog to connect to another at any point in the flow and also set up redirection based on customer input. 


With the ability to set up If-else conditions and AND - OR operators in the conditional flow extensively, you can tighten your bot flow and tailor it to suit your business requirement.


A quick guide to setting up conditions for a dialog in a chatbot conversation:

  • Login to your chatbot account as an Admin/Owner and Select the bot you want to edit from the bot list page


  • Go to any flow and select the desired dialog


  • Click on the Conditions icon from the dialog



You can also make use of multiple operators, such as the AND - OR operator, as well as making use of the IF - ELSE IF options that are available with these conditions.