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Getting started with Freddy Self-service

How to build a simple bot flow with Freddy Self-service
With Freddy Self-service, you can build a bot without requiring custom development. It is as easy as connecting a few dots with numbers. We’ll walk you thro...
Sat, 23 Jan, 2021 at 12:32 AM
Configuring dialogs in Freddy Self Service
A dialog is the building block of conversational bots. You can create multiple dialogs and put them together to make one flow. The bot goes through each dia...
Sat, 23 Jan, 2021 at 12:32 AM
What are the differences between the input options in the bot builder?
One of the essential aspects of a conversational bot is the bot’s ability to carry on a conversation with your customers. The bot should be capable of recei...
Sat, 23 Jan, 2021 at 12:32 AM
Customizing your bot widget
Your brand design is essential. It conveys a lot to your customers about you. You’ve probably invested a lot of time and effort into your brand design. This...
Sat, 23 Jan, 2021 at 12:33 AM
Versioning in Freddy Self-service bots
Versioning enables you to create and manage multiple releases or versions of the same bot. If you want to add or optimize existing workflows in a publishe...
Sat, 23 Jan, 2021 at 12:33 AM
Enabling Multiselect in your Freddy Self-service bot conversation
Multiselect allows your customers to select more than one option as applicable while conversing with your bot. Restricting customers to a single select radi...
Sat, 23 Jan, 2021 at 12:34 AM
Configuring Actions in the bot builder
The bot builder allows you to set up dialogs and connect them to another, anywhere in the workflow. For every dialog you create, you can configure an action...
Sat, 23 Jan, 2021 at 12:34 AM
Configuring conditional flows in the chatbot builder
Using conditions, you can interlink dialogs based on a set of rules or logic to solve for your use-case in the bot builder. The Conditions tab under a dialo...
Mon, 25 Jan, 2021 at 8:08 PM
Conversations in the chatbot builder
Every conversation your bot has with your customers is recorded on the Conversations page. You can view all the messages exchanged between the bot and the c...
Wed, 17 Mar, 2021 at 2:51 PM
Setting up your API Library in the bot builder
In Freddy Self-service, you can make extensive API calls to any external system to fetch or push data and display it as part of the bot conversation. As Adm...
Sat, 23 Jan, 2021 at 12:35 AM