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Getting started with Freddy Self-service

How to build a simple bot flow with Freddy Self-service
The bot builder allows you to build a bot without requiring custom development. It is as easy as connecting a few dots with numbers. We'll walk you thr...
Mon, 24 Aug, 2020 at 10:19 PM
Configuring dialogs in Freddy Self Service
A dialog is the building block of conversational bots. Freddy Self-service enables you to configure Dialogs for the following outcomes: Send a message ...
Fri, 28 Aug, 2020 at 10:32 PM
What are the differences between the input options in the bot builder?
One of the essential aspects of a conversational bot is the ability of the bot to carry a conversation with your customers. The bot should be capable of rec...
Tue, 8 Sep, 2020 at 4:01 PM
Customizing your chatbot widget
A lot of efforts go into coming up with a company’s brand design. It’s only natural that the support provided by the company reflects the same brand. The bo...
Thu, 30 Apr, 2020 at 1:56 PM
Versioning in Freddy Self-service bots
Versioning enables you to create and manage multiple releases or versions of the same bot. If you want to add or optimize existing workflows in a published ...
Mon, 24 Aug, 2020 at 10:29 PM
Enabling 'Multiselect' in a chatbot conversation
Multiselect in the bot builder allows users to select more than one option as applicable in a bot conversation. Restricting customers to a single select rad...
Wed, 29 Apr, 2020 at 2:23 PM
Configuring 'Actions' in the bot builder
The bot builder allows you to set up dialogs and connect them to another, anywhere in the workflow. For every dialog you create, you can configure an action...
Wed, 26 Aug, 2020 at 5:39 PM
Configuring conditional flows in the chatbot builder
You can interlink dialogs to create a conditional based on a set of rules or logic to solve for your use-case in the bot builder. The ‘Conditions & Path...
Sat, 2 May, 2020 at 11:48 PM
Conversations in the chatbot builder
Every conversation your bot has with your customers is recorded as a ticket in the chatbot builder. You will be able to view all the messages exchanged betw...
Sat, 2 May, 2020 at 6:33 PM
Setting up your API Library in the bot builder
The bot builder allows you to make extensive API calls to any external system to fetch or push data and have it displayed as part of the bot conversation. W...
Wed, 26 Aug, 2020 at 5:35 PM